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General Questions
Coverage
Compatibility
Setup/Installation
Cellular data via the Globalstar GSP-1600 handset
Troubleshooting
Other
General Questions
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Q: What does Globalstar Data Services Internet Access let me do?
A: Internet Access allows Globalstar customers to launch a browser and begin
doing the things they want to do on the World Wide Web. Email, web sites,
location mapping, and information that customers could not gain when out on the
yacht, the rig, or working the pipeline are now available with Internet Access
over the Globalstar satellite phone. If your Windows, Apple, Palm or other
operating system can reach the internet using Point to Point Protocol (PPP) and
the Data Kit Cable, devices using that system can access our network.
Q: Can I dial in to my company's network?
A: Internet Access provides a standard internet connection, with Globalstar
serving as your Internet Service Provider (ISP). Corporate users typically use
standard Virtual Private Network (VPN) software to connect to their company's
network. Check with your system administrator for VPN requirements and
configuration.
Q: What speed is Internet Access?
A: Internet Access runs at 9.6 KBps (bits per second). This is generally two to
three times faster than the speeds currently offered by other satellite data
services.
Q: How is my usage billed?
A: When using Globalstar data within the home service area, data minutes used
are billed at the customer's per-minute rate plan. Data minutes are billed like
voice minutes. They are deducted from bundled minutes if available, or billed at
the same rate as voice if using additional minutes.
Q: How do I get Globalstar Data Services
A: If you are already a Globalstar customer, call your distributor, or call
Globalstar Customer Care at 1-877-GLBLSTAR. If you are not a current Globalstar
subscriber and would like to purchase a Globalstar phone and service including
Globalstar Data Services, see our dealer locator to find a distributor near you,
or call 1-877-SATPHONE.
The Data Kit costs $69.95 plus shipping. Existing customers can order the kit
and add it to the monthly bill.
To support you in making an informed purchase, before placing the order please
run through this short check-list:
Potential and Existing Globalstar customers: You know you can use Internet
Access using dial-up PPP via an external modem connection.
Existing Globalstar customers: If you plan to use a device other than a laptop,
of if your laptop does not have a 9-pin DB9 serial port, you may need to acquire
additional cabling and/or adaptors (such as a null modem and a gender changer)
to attach to and work with the data cable.
Existing Globalstar customers: Confirm the software level of your phone.
If you are using the phone only for satellite coverage and the software version
is older than 4.7.1.0.3, we can arrange to upgrade your phone with the correct
software version.
Are you using both satellite and cellular service with your Tri-Mode phone? If
so, and you hope to use data with your cellular service (check with your
cellular carrier for details of any data program they may offer) as well as with
your Globalstar service, your phone should be sent to us to install the
necessary software. The minimum software version needed to run data on both
satellite and cellular modes is 5.1.2.2. Cellular data services are provided by
your cellular service provider, and must be in digital mode.
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Coverage
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Q: Where does Globalstar Data Services Work?
A: Globalstar Data Services works anywhere there is Globalstar coverage. Please
see our most recent coverage map. In the US, Canada and Caribbean, Globalstar
Data services work using Packet Data mode. Outside of these areas, Globalstar
Data Services work using Asynchronous Data Mode.
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Compatibility
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Q: What devices can use Globalstar data services?
A: Any computing device can connect to the Globalstar data service, as long as
it has a serial port and can connect to a standard modem. Globalstar data
services work with any device that uses Point to Point Protocol (PPP). If the
computer (or device) does not have a serial port, then an adapter must be used
to provide a serial port.
Q: How do I know if my Globalstar GSP-1600 Phone is data capable?
A: To use data while in satellite mode, version 4.7 or higher of the phone
system software must be installed on your handset. To check which version is on
your handset: power on the handset, select the "Menu" button, enter "8"
(System), enter "3" (Version); the version number will then be displayed on the
third line, beginning with the letter "R". If you require a software version
upgrade, the phone should be sent to Globalstar USA for an upgrade. Call your
distributor's customer care, or call Globalstar Customer Care at 1-877-GLBLSTAR
(452-5782) to have your existing phone upgraded.
Q: What version of software do I need on the phone, and how do I determine the
software version I have?
A: On the phone, press MENU-8-3 to get software version.
Version R5.2: Globalstar: Packet data and asynch data service, Cellular: Packet
data service
Version R5.1: Globalstar: Packet data service (no asynch available), Cellular:
Packet data service
Version R4.7: Globalstar: Packet data, No cellular data service The latest
version of software is R5.3.1.1.0. Your service provider (Globalstar USA, GMPCS,
Seatel, Airstar, etc.) has the tools necessary to upgrade your software; it is
not possible to upgrade the software on your own.
Q: My computer does not have a standard 9-pin Serial port. What are the
alternatives?
A: If you have a USB port on your computer, you can use a USB-to-serial
converter to create a serial port. However, it is ESSENTIAL that the
USB-to-serial converter provide a fully standard serial port. The most common
cause of failure on USB converter units is that some of them do not provide
hardware handshaking, even though their documentation claims that they do.
We have found that Keyspan brand adapters work well. Belkin F5U109 adapters also
work.
We have found that Belkin F5U103 adapters do NOT work, regardless of when they
were manufactured. If model is unknown, then this is a potential source of
failure.
Q: What about Internet Access on devices that do not use Windows?
A: Computers that do not use Windows (such as Mac OS, Linux, Lindows, Unix, etc.
) may still use Internet Access. Those devices may require specialized cabling
and adaptors. The CD-ROM in the data kit has an instruction guide that can be
read by Windows as well as other operating systems, which contains instructions
for Globalstar data services setup and use on non-Windows devices. When creating
dial-up configurations for these devices, the customer will need the following
information:
Primary DNS: 142.77.2.36
Secondary DNS: 198.6.100.53
Because the computer knows to call in via the network's Internet connection, the
dialing instructions also include a special phone number: #777. When the
computer dials this number, it knows that it is going to go to an Internet
connection instead of a voice call. Q: Can I access the Internet with my
Globalstar Vehicle kit?
A: The Globalstar GCK-1410 hands-free vehicle kits have a 9-pin port that can be
connected via regular RS-232 cable to a laptop. The QUALCOMM Globalstar GSP-1600
Tri-Mode phone must have software version 4.7.1.0.3 or higher. Q: Can I use
Internet Access with my Globalstar Fixed Phone?
A: The GSP-2900 phone offers data services when used with the optional GSP-200
Data Kit, available through your Globalstar dealer. The Globalstar FAU-200 Fixed
phone does not offer data services. Q: Can I use POP3 for my email with Internet
Access?
If your email server allows you to use POP3 functions, you may use them with
Internet Access. Users should use their ISP's authenticated outgoing SMTP email
server, if at all possible. If the ISP does not offer this service, then users
must use the Globalstar SMTP server, which is "mail.uunet.ca". The user's ISP
will be able to assist the user in setting up their email client.
Q: Can I use Globalstar data services with my Handspring PDA?
A: If you can find a cable or an expansion card for the Handspring which
provides a standard serial port, then you will find that the Handspring works
very well with Globalstar. Unfortunately, Handspring does not offer these
accessories, but Springboard might have an expansion card, and there are some
serial Handspring cables being advertised on the Internet. Again, the only
requirement is that the serial port be a standard serial port, including all
lines and hardware handshaking.
NOTE: The Handspring serial cradle will NOT work because it is not a standard
serial port. There are instructions on the web for modifying the serial cradle
to turn it into a standard serial port, but the modification requires a bit of
soldering.
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Setup/Installation
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Q: How do I use Internet Access with my (non-Windows XP) computer?
Install the data program onto the computer using the CD-ROM, which comes in the
data kit, attach the cable to your Globalstar phone and computer, connect to the
network (via the dial-up connection), and launch a browser.
Q: How do I set up my computer for Globalstar Data if I am running Windows XP?
For XP, users should run the installation that is supplied on the CD, with the
following minor additional configuration.
When you get to the point where you are asked to select a modem, do NOT press
"Have Disk". Instead, you MUST select the Standard 28,800 modem if for a
GSP-1600. If you are connecting your computer to a GSP-2900 "Fixed" Globalstar
phone, you will have to use the "Standard 19,200 modem". Then presses "Next",
select a COM port, select 'Next' again, and Windows will finish installing the
modem. After the modem installation is complete, simply press the "X" at the top
of the installation instruction dialog box (so that it will close) and then
press EXIT on the CDROM installation screen.
The next thing you will need to do is to check to see that the Dial-Up
Networking icon/setup is using the "Standard 28800" modem (or "Standard 19200"
modem if connecting to a GSP-2900 "Fixed" Globalstar phone). To do this, find
the Networking icon labeled Globalstar Packet Data or something similar.
Double-click on it so that the "Connect To" dialog box pops up. Press the
PROPERTIES button located on the lower right-hand corner of the dialog box. The
first "tab" of the Properties is GENERAL. On this panel, you have to do the
following. a) Place a checkmark next to the box labeled "use same phone number
for all modems"
b) Make sure that the 28,800 (or 19200) modem is the ONE and ONLY modem that has
a check mark next to it.
c) After you have placed a check mark next to the 28,800 (or 19200) modem, make
sure that the phone number is still showing as #777. In some cases, you will
have to re-enter this phone number because Windows erases the phone number field
when you change the selected modem.
Q: How do I set up my computer for Globalstar Data Services while travelling
outside of the US/Caribbean Home Service Area or Canada?
A: While travelling outside of the US/Caribbean Home Service Area or Canada you
need to set up your computer to use our Asynchronous Data Mode.
SETTING UP AN ASYNCHRONOUS DATA CONNECTION:
Assuming that your computer is already set up to be able to access the ISP when
you are dialing from a landline (hotel, office, home), the easiest way to use
asynchronous data over Globalstar is to simply modify the icon that is already
working for you over the landline. It is very simple to do this. First,
double-click on the same icon that you normal use when connecting via a
landline. Then, when the "Connect To" dialog box appears, press the PROPERTIES
button on the lower left of the dialog box. On the first "tab" which appears,
entitled GENERAL, you will have to modify the "modem" section. Place a check
mark next to the box, which says, "dial same number for all modems". Then remove
the check mark next to the existing modem (probably the internal modem) and
place a check mark next to the Standard 28,800 modem, which you installed for
Globalstar (see below). Next, make sure that the dialing rules are correctly
specified for dialing from Mexico, and press OK. Press DIAL and your phone will
connect to the ISP's modem. Log in as normal for that ISP, and proceed with your
data session.
Roaming from your home service area to other areas will incur roaming charges.
If you roam outside the North American / Caribbean area, you will have to use
asynchronous dialup access, and you will incur roaming charges. The phone must
have software version R5.2 or above in order to use asynchronous dialup service.
Q: How do I use Internet Access with my Palm PDA?
A: Connect a serial HotSync cable and the Globalstar data cable using a null
modem (Radio Shack has a 9-pin null modem). Set the baud rate of the PalmPilot
serial port to 38,400. Your Personal Digital Assistant (PDA) must be able to use
PPP via an external modem connection. A data cable from your PDA's manufacturer
and a null modem and/or a gender changer may be required. You will need to have
a browser in your PDA and you will have to set up a network entry that will load
the Domain Name System (DNS) settings. Primary DNS: 142.77.2.36, Secondary DNS:
198.6.100.53
Q: I don't have/lost the CD that came with my Data Kit. Do I need a new one?
A: No. The CD is convenient because it simplifies installation, but also because
it includes an electronic PDF version of the data manual. Data Services can be
set up on your computer without having the CD-ROM handy. Globalstar is unlike
most other satellite data systems in that it does not require special software.
To get up and running, it is possible to simply use the native 28,800 modem
driver that comes with the Windows operating system. (Expert instructions: To do
this, press START ... Settings ... Control Panel ... Modems ... and then go
through the process of installing what Windows calls a Standard 28,800 modem. If
these instructions don't make sense, then call custoer service (877-452-5782)
and we will walk you through the process over the phone.) If you use a Mac, then
let us know.
Q: How do I set up a modem driver for Globalstar if I don't have the
installation disk?
A: Manual Procedure :
Modem Driver: Use the standard 28,000 bps modem driver that comes with Windows
XP. Open the Control Panel and go to th "Phones and Modems" icon, where you
would install a new modem. Tell Windows that the modem is not PCMCIA (it is
"other"), and that you don't want Windows to search for the modem (you'll pick
it from a list). Eventually Windows will present you with a double-paned dialog
box -- the left pane shows manufacturers and the right pane shows the modems
available from the highlighted manufacturer. One of the topmost manufacturers is
labeled "generic" or "standard" ... leave this selection highlighted. On the
right-hand pane, select the Standard 28,800bps Modem.
During the installation process, Windows will ask you which Comm port to use.
Select the port which corresponds to the exeternal serial port on your computer.
If you are using a USB-to-Serial port adapter, select that COM port. If no COM
ports are displayed, then either your COM port is not set up properly or another
program is using the COM port. Note that Windows XP and Windows 2000 are
different than other operating systems in that they will not allow you to assign
a COM port if it is already in use.
Set up Dial-Up networking for packet data (#777), for direct-dial calls to your
ISP (*3282 1-AreaCode-PhoneNumber), etc. That should be it. (Remember that in
the US, Canada, and the Caribbean).
Q: On a Windows PC, what modem driver should I use?
A: If user is using Windows 9x or Windows ME, then the Qualcomm driver which
comes on the Globalstar Data Services CDROM is okay. Otherwise, use the
"Standard 28,800" modem driver that comes with their particular version of
Windows; this driver is already on the user's hard disk and just needs to be
installed. (Use the Add Modems panel of the Control Panel to add the generic
Windows modem driver).
Q: How do I access AOL from Globalstar?
A: 1. Confirm that the phone software is version R5.2 or above (Press Menu 8-3
on the phone)
Start AOL and select Setup.
Select "Expert Setup". Then select "Devices" tab.
Confirm the presence of the AOL modem driver labeled "Standard (Hayes
compatible)"
If this modem driver is not present, then add it using the "Expert Add" button
ii.) Type: Modem (press next)
Select the modem "Standard (Hayes compatible)"
Confirm port speed=38400
Confirm that the defined COM port is the correct one
Confirm that under "Edit Commands", the "Dial Prefix" has been set to: ATD*3282
Press "OK" to exit from the modem setup screen
Press "CLOSE" to exit from the "Expert Add" screen and return to the SIGNON
screen
At the initial SETUP screen, Press the SETUP button again, just as in step 2.
Select the "Add LOCATION" button and define a new location called "Globalstar"
Name=Globalstar, Select the "Standard (Hayes Compatible)" modem, Press NEXT
For the area code, have user put in an area code which s/he normally uses to
connect to AOL. This way, user can use some already stored phone numbers instead
of getting new numbers from AOL, since it costs the same to call any phone
number in the US.
Select a few phone numbers from the list and then press NEXT
Dialog box now shows the chosen numbers. Modify entry in lower part of the
dialog box to indicate
"Dial *3282 to reach an outside line"
v. ) For each access phone number, press EDIT and select both available options
(dial 1, and dial area code)
Press OK and then NEXT. Confirm that all phone numbers read
*3282-1-AreaCode-PhoneNumber
Press Finish Q: I have the right phone software, my computer is set up properly,
and I'm dialing the right number but I'm still unable to connect to Globalstar.
A: If you are using a USB-to-serial converter, make sure that it is one of the
recommended models, such as the Belkin unit sold by Globalstar dealers, or any
Keyspan unit.
Q: Whenever I dial a phone number I receive a voice recording saying that the
call cannot be completed as dialed.
A: Make sure that you are dialing a "1" before the area code and phone number.
Q: How do I Globalstar Data Services while roaming in Mexico?
A: USING YOUR ISP FOR INTERNET ACCESS WHILE IN MEXICO:
After you have set up the modem and the Dial-Up networking per the instructions
below, you will have to modify the dialed number for while you are in Mexico.
Although Mexico does not yet have packet data service (#777), asynchronous
dial-up data service is available. Therefore, in order to use data services from
Mexico, you will have to dial up a standard ISP and access the Internet via that
ISP.
ASYNCHRONOUS DATA CONNECTION: Assuming that your computer is already set up to
be able to access the ISP when you are dialing from a landline (hotel, office,
home), the easiest way to use asynchronous data over Globalstar is to simply
modify the icon that is already working for you over the landline. It is very
simple to do this. First, double-click on the same icon that you normal use when
connecting via a landline. Then, when the "Connect To" dialog box appears, press
the PROPERTIES button on the lower left of the dialog box. On the first "tab"
which appears, entitled GENERAL, you will have to modify the "modem" section.
Place a check mark next to the box, which says, "dial same number for all
modems". Then remove the check mark next to the existing modem (probably the
internal modem) and place a check mark next to the Standard 28,800 modem, which
you installed for Globalstar (see below). Next, make sure that the dialing rules
are correctly specified for dialing from Mexico, and press OK. Press DIAL and
your phone will connect to the ISP's modem. Log in as normal for that ISP, and
proceed with your data session. Roaming from your home service area to other
areas will incur roaming charges. If you roam outside the North American /
Caribbean area, you will have to use asynchronous dialup access, and you will
incur roaming charges. The phone must have software version R5.2 or above in
order to use asynchronous dialup service.
Q: How do I set up my email client so I can send email through SMTP?
A: First check with your ISP to see if they offer an "authenticated SMTP"
server. This is definitely the best solution because once your email client
(e.g., Outlook Express, Eudora, Pegasus, etc.) has been configured for
authenticated SMTP service, you will never have to modify your email setup
parameters again ... the configuration will allow you to send email regardless
of whether you are connected to the ISP's POP, to your office network, your home
LAN, or to a network at a conference center. All major ISPs (Earthlink, MSN,
etc.) are now offering authenticated SMTP service. Usually it is documented on
the ISP's web support page; if not, then your ISP will be able to lead you
through the setup process.
If your ISP does not have an authenticated SMTP server, then you can use the
Globalstar non-authenticated SMTP server, located at: mail.uunet.ca
Q: When I dial another modem, the other modem answers but it never sets up a
successful connection
A: In the US, Canada, and Caribbean, when using asynch dial-up data, you need to
prefix the 1-AreaCode-PhoneNumber with *3282
For example, to dial a modem located at (555) 666-7777, you would need to dial:
*3282 1 555 666 7777
Do NOT use any commas in the dial string.
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Cellular data via the Globalstar GSP-1600 handset
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Q: How do I dial a specific modem when I am in cellular mode
A: This is NOT possible. Verizon does not offer this service. Verizon only
offers the ability to connect using #777. In cellular mode, the phone is
therefore only capable of conducting CDMA packet data sessions. If the customer
wants to set up an async data call, he can only do this in Globalstar mode. Q:
How do I use packet data on the Verizon cellular network
A: Specific assistance for the Verizon data service is available from Verizon.
Call 611 when in cellular mode to reach their help desk.
As of May-2002, most Verizon networks in the US required the use of #777 as the
phone number along with the three letters "qnc" (Quick Net Connect) for both the
username and the password. If you have any difficulties, call your cellular
service provider.
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Troubleshooting
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Q: I had everything working fine before, but now I have a different internet
provider and a new computer and port configuration. How do I setup the new
computer for Globalstar?
A: Go through all of the setup procedures on your new computer just as you did
on your old computer. The most common mistake people make when switching
computers is assuming that they can do the setup from memory. If you work
methodically through the setup process, it will go very quickly and then you
will be "up and on the air" far quicker than if you tried to do it from memory.
If you encounter any difficulties, visit our web site or call Globalstar
Customer Support (1-877-452-5782).
Q: I had everything working fine before, but I installed new software on my
computer and now it doesn't work anymore. What is wrong?
A: Something that was done during your system update has changed either the
software or the hardware configuration on your computer. Since your computer was
working with Globalstar prior to the most recent changes, you can safely assume
that you still have the right hardware on your computer, however it may not be
configured correctly anymore. Re-check to ensure that the serial port is still
available. As far as the software configuration, you must carefully review all
the standard setup instructions for Globalstar.
Q: After I successfully connect to Globalstar, I am asked for a second username
and password. This second username/password entry always fails and the data
connection is terminated
A: This problem is usually a result of the Windows PC trying to logon to a
Microsoft network during a Packet Data session. Since there is no Microsoft
network at the gateway, the attempt always fails. Once the second logon fails,
Microsoft Windows terminates the data connection.
Solution: "Uncheck" the "Client for Microsoft Networking" protocol on the
"Networking" tab of the Dial-Up-Networking properties for the Globalstar Packet
Data connection
Explanation: Windows uses the list of "checked" protocols to determine what
constitutes a successful connection; if even one of the protocols cannot be
established, then Windows tears down the connection so that the user does not
have to pay for useless connection time. In this case, the Dial-Up-Networking
properties were incorrect in that, under the "Networking" tab, and under the
"Protocols" category, the "Client for Microsoft Networking" was checked. As a
result, once the computer had successfully logged onto the G* packet data
service, his WindowsXP computer asked him for a username/password to log onto a
Microsoft LAN (at the gateway). Since he had no such username/password, and
since our G* gateways do not provide any Microsoft network for users' PCs to log
on to, his PC dutifully terminated the connection because, since he couldn't log
on, the PC determined that the connection was defective.
Q: Even though all my connections and configurations are correct, my Dell
computer hangs up immediately after obtaining a successful connection.
A: We have seen a Dell (with WindowsXP) and an iPaq (WindowsCE) which had unique
serial port requirements. These systems would successfully connect to the
network, and successfully verify username and password but, just after the
"registering system on network" message from XP, would disconnect. Evidently,
after obtaining Data Carrier Detect, and prior to starting to negotiate
protocols, the PC would evaluate the state of DSR (Data Set Ready). If DSR was
not asserted, then the PC wold not set up any protocols and, instead, would drop
the connection immediately if it was not. On the Globalstar data cable, we let
DSR float; therefore, for this Dell system, the user could not establish a
network session. The solution was to connect the wires going to pin 4 and pin 6
so that DSR was "high: whenever the PC was using the modem. An alternate
solution was to tie pin 1 to pin 6. (we used the same solution on the iPaq and
it worked). Whichever modification you try, you'll have to test not only to make
sure that the network connection is established properly, but also that the
computer still detects when carrier is lost and drops the line.
On a DELL OPTIPLEX GX-150,. pin 4 and 6 MUST BE jumped together on the 9-pin
connector. BUT, on a DELL OPTIPLEX GX-110 Series... either way is good.
Q: How can I speed up Internet Explorer?
A: 1. You can limit the unnecessary multimedia that is common with most web
sites: Start Internet Explorer. Then select the "Internet Options" item from the
TOOLS dropdown menu. Select the "Advanced" tab and scroll down until you reach
the "Multimedia" group of options.
NO CHECK - Play animations
NO CHECK - Play sounds
NO CHECK - Play videos
CHECK - Show image download placeholders
NO CHECK - Show pictures
NO CHECK - Smart image dithering
By selecting the above options, you will instruct IE to bypass the downloading
of extraneous images, videos, and sounds, and to use image placeholders instead.
Once the page is loaded, you can selectively download images that you are
interested in by right-clicking on the image download placeholders.
Q: How do I obtain a modem log?
A: The modem log is a very useful troubleshooting tool. It identifies the true
serial port speed of the modem, lists all the error codes and diagnostics
returned by the modem, and provides time-stamps for these events.
In WindowsXP and Windows 2000, the modem log is available by going to the modem
control panel, selecting "Properties" for the modem driver you were using, and
then pressing the "View Log" button on the lower right hand portion of the
dialog box.
In Windows 9x, right-click the Dial-Up Networking icon with which you are having
difficulties. Press the "Configure" button underneath the modem selector box (on
the "General" tab), go to the "Connection" tab, select "Advanced", then "View
Log"
Q: The Modem Properties box in the Control Panel says that the COM port speed is
38,400, the Dial-Up Networking configuration box says 38,400, but the modem log
says that the modem is actually communicating at 19,200. What should I do?
A: There has been some corruption in the modem driver on your system. Simply
remove that modem and re-install the Windows Standard 28,800 modem. The default
port speed of the Standard 28,800 modem driver is 38,400, so there should be no
reason to change this in the future.
Q: Why does Windows show my connection speed at 38,400bps instead of 9600bps
A: For an external modem, Windows reports the data rate as the port speed.
Q: I'm having problems using my SeaTel 2101 with its compression software
A: SeaTel customers should call the SeaTel helpline first, before they call the
Globalstar Customer Care desk. SeaTel is specially equipped to support their
data compression software and its implementations on Globalstar and SeaTel
hardware.
Sea Tel Technical Support
(888) 798-7979
(925) 798-7979
Fax: 925/798-7986
E-Mail: seatel@seatel.com
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Other
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Q: Is there a way to send an SMS to the Globalstar phone using email?
A: The email interface to the SMS ignores messages with attachments and messages
that are not in plain text (e.g., HTML messages are ignored). These types of
emails are ignored and NO response is sent to the originator to tell him of the
problem or the rejection. Therefore, it is important to test an email interface
thoroughly before assuming that it will work properly.
The email address is based on the phone number of the phone. In the case of an
SDM, the pseudo phone number is used. The format is:
phone_number@msg.globalstarusa.com
where the "phone_number" field has no embedded punctuation
Only the first 19 characters of the "subject + body" are sent to the phone unit.
Good Examples:
2543771234@msg.globalstarusa.com
2540000105@msg.globalstarusa.com
Bad Examples:
254-377-1234@msg.globalstarusa.com
2543771234@msg.globalstar.com
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