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Iridium Direct Internet Install ErrorSUReg Create Key Failed Error in Windows 98Symptoms: ·
During
the Iridium Direct Internet software installation, the user will be confronted
with an error box that will refer to the SUReg key in the registry (e.g. SUReg
Create Key Failed). The user will
be forced to click “OK” and then
may be confronted with another similar error, which they will have to click “OK”
to clear. When the “Apollo
Controller Statistics” window is opened, it will say “Emulator
Disabled.” ·
The user
will be given an error message that no valid serial number exists if an attempt
is made to log on. This
error concerns the “Apollo NDIS emulator
for Windows 95” adapter not being fully installed into both “Network
Neighborhood” and “Device Manager.”
When the computer encounters this error, it automatically creates an “Error.ini”
file, which the system will reference instead of the “Apollo1.ini” file. Correcting
the error: 1.
Power on
the computer and select the “Original”
or “Undocked” hardware profile
when prompted (which usually is listed as the first profile). 2.
When the
machine has fully booted up, right click on the “Network Neighborhood” icon on the desktop and left click on “Properties.” If there is not a “Network
Neighborhood” icon, follow this path:
Start à Settings à Control Panel à Network. This will open the “Network”
window, which will display a list of network adapters and
devices. 3.
Scroll
through the list and attempt to find the “Apollo
NDIS emulator for Windows 95” adapter, which should NOT be
present. When you verify that it is
NOT present in the list, close the window, and minimize your “Control Panel” window if open. 4.
Right
click on “My Computer” and
left click on “Properties.” 5.
Click the
“Device Manager” tab and scroll
down until you see the line that says “Network
Adapters.” 6.
Click on
the “+” sign to list all loaded adapters.
The “Apollo NDIS emulator for
Windows 95” adapter will be listed at least once, possibly twice. 7.
Highlight
the “Apollo NDIS emulator for Windows 95”
adapter and click the ”Remove”
button “Remove from all configurations”,
and click “OK.” Repeat as many times as needed to remove ALL of the “Apollo
NDIS emulator for Windows 95” adapters.
Each time an adapter is removed, you will be prompted to reboot your
computer; DO NOT reboot your computer until ALL Apollo adapters have been
removed. 8.
Shut down
the computer completely and power it back on. 9.
During
boot up, choose the “Original” or
“Undocked” hardware profile when
prompted (which usually is listed as the first profile). 10.
When the
machine has fully booted up, right click on the “Network Neighborhood” icon on the desktop and left click on “Properties.” If there is not a “Network
Neighborhood” icon, follow this path:
Start à Settings à Control Panel à Network. This should open the “Network”
window, which will display a list of network adapters and devices.
11.
In the
“Network” window, click “Add.” 12.
In the
“Select Network Component Type”
window, highlight “Adapter” and
click “Add.” 13.
Click “Have
Disk.” 14.
Click “Browse.” 15.
Make sure
that system hard drive is selected in the bottom right corner.
This will typically be the C: drive.
In the “Folders” window,
double click on the “C:\” folder. 16.
Double
click on the “Windows” folder. 17.
Click
once or highlight the “System”
folder and click “OK.” 18.
Click “OK”
again in the “Install From Disk”
window. 19.
This
should open the “Select Network adapters”
window which will have the “Apollo NDIS
emulator for Windows 95” adapter listed and highlighted.
Click “OK.” 20.
The “Apollo
NDIS Emulator Driver for Windows 95”
should now be listed in “Network”
window. 21.
Click “OK”
to close the “Network”
window. 22.
Right
click on “My Computer” and left
click on “Properties” 23.
Click the
“Device Manager” tab and scroll
down until you see the line that says “Network
Adapters.” 24.
Click on
the “+” sign to list all loaded adapters. 25.
Verify
that the “Apollo NDIS emulator for
Windows 95” adapter is listed and highlight it by clicking on it once. 26.
Click on
“Properties.” 27.
Under “Device
Usage” click on the check box “Disable
in this hardware profile,” and click “OK.”
28.
Click “Close”
to close the “Device Manager”
window. 29.
Shut down
the computer completely and power it back on. 30.
During
boot up, select the “Iridium Direct
Internet” hardware profile when prompted (which usually is listed as the
second profile). 31.
Pull up
the “Apollo Controller Statistics”
window. The status line should read
“You are Logged Out.” 32.
Attempt
to connect by clicking on the “telephone”
icon.
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